Payment Information

To ensure a fast and secure shopping experience, our store processes all transactions through the most advanced and reliable electronic payment circuits.


Security and Speed

All payments made on our website are protected by high-level encryption protocols. Using instant payment methods allows us to confirm your order immediately and start the shipping process in record time.


Checkout Options

You will find the full list of available payment methods (Credit Cards, Digital Wallets, and other secure systems) directly during the final stage of your purchase.


Instant Confirmation

Once the transaction is complete, you will receive a confirmation email, and your order will be immediately processed by our logistics department.


Order Assistance

If you experience any difficulties during payment or if the transaction is not successful, our Customer Service team is fully available to help you complete your purchase.

Should you need assistance, please contact us via our Contact Form, providing your email address or order reference for a quick resolution.

Shipping Information

We prepare every order with the utmost care to ensure it is shipped on the first available business day; please note that shipments are not processed on weekends or public holidays.

Italy: 24/48 hours (48/72 hours for islands and remote areas) — Free over €150

Europe: 2-5 business days — Free over €200

A fixed shipping contribution of €10 applies to every order. For European shipments, a portion of the extra costs is already covered by Aetherea and included in the final price.

For further information, please consult our shipping page here.

Guaranteed 14-day returns

We strive to ensure that every purchase meets your complete satisfaction. Should you not be entirely satisfied, you may request a return within 14 days of delivery. For more details on how to proceed, please consult our returns policy page here.

Frequently Asked Questions (FAQ)

How long will it take to receive my order?

We prepare every order with the utmost care, entrusting it to the finest couriers on the first available business day. Delivery times vary by destination: 24/48 hours for Italy and 2-5 business days for Europe. Detailed information on shipping times and rates can be found on our shipping page.

What is your return policy?

We strive for your complete satisfaction with every Aetherea purchase. We offer a 14-day return period from the date of delivery, during which you may request a return. Please ensure the return shipment is dispatched within this 14-day window. For further details, please visit our returns policy page.