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Shipping Information

Shipping and Cost Transparency

To ensure our delivery service, we apply a fixed and uniform fee of €10 for each order charged to the customer, regardless of the final destination, except for the free shipping thresholds specified below.

Customers in Italy:

Prices and the total payment amount are indicated in Euro (€); A fixed fee of €10 is applied to each order charged to the customer; shipping is free for orders over €150; Shipping times are generally 24/48 hours, except for islands and remote areas where delivery may take 48/72 hours.

European customers :

Prices and the total payment amount are indicated in Euro (€); A fixed fee of €10 is applied to each order charged to the customer; shipping is free for orders over €200; Shipping times are generally estimated at 2-5 working days. Part of the extra shipping and handling costs are covered by Aetherea and included in the final order price.

Shipments are not made on public holidays and on red calendar days (non-working days). Orders received on these dates will be processed on the next available business day.

Shipping Information

We prepare every order with the utmost care to ensure it is shipped on the first available business day; please note that shipments are not processed on weekends or public holidays.

Italy: 24/48 hours (48/72 hours for islands and remote areas) — Free over €150

Europe: 2-5 business days — Free over €200

A fixed shipping contribution of €10 applies to every order. For European shipments, a portion of the extra costs is already covered by Aetherea and included in the final price.

For further information, please consult our shipping page here.

Guaranteed 14-day returns

We strive to ensure that every purchase meets your complete satisfaction. Should you not be entirely satisfied, you may request a return within 14 days of delivery. For more details on how to proceed, please consult our returns policy page here.

Frequently Asked Questions (FAQ)

How long will it take to receive my order?

We prepare every order with the utmost care, entrusting it to the finest couriers on the first available business day. Delivery times vary by destination: 24/48 hours for Italy and 2-5 business days for Europe. Detailed information on shipping times and rates can be found on our shipping page.

What is your return policy?

We strive for your complete satisfaction with every Aetherea purchase. We offer a 14-day return period from the date of delivery, during which you may request a return. Please ensure the return shipment is dispatched within this 14-day window. For further details, please visit our returns policy page.